#automation

automation.

Articles tagged with this topic.

Work management

Automating a bad process just speeds up the error

Hammer wrote in the Harvard Business Review in 1990 that automating a bad process is paving the wrong shortcut. Thirty-six years later the temptation is the same — it's just called an agent now.

Jul 15, 2026 · 6 min

AI in management

What an AI agent is — and what it isn't

Almost everything sold as an agent today is automation with text on top. The distinction matters because it changes who answers for the outcome.

Feb 11, 2026 · 6 min

AI in management

How to implement AI in your business processes

The order matters more than the tool. Start with the tool and you usually end up with a pretty pilot and no number that moved.

Feb 04, 2026 · 6 min

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